Terms of Service, Fulfillment, Cancellation & Refund Policy
Effective Date: September 1 2024
Welcome to Peptides First. By using this website, purchasing our products, or participating in our services, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. Terms of Service
Eligibility
You must be 18 years or older to purchase products or services from Peptides First. Some products may require wellness consultations or screening prior to fulfillment.
Use of Products and Services
All products and services are intended for personal use only. Unauthorized resale or redistribution is prohibited.
Wellness Disclaimer
Our products are intended to support overall wellness and are not intended to diagnose, treat, cure, or prevent any disease. Always consult with your healthcare provider before starting any new wellness protocol.
2. Fulfillment Policy
Order Processing
Orders are processed within 1–3 business days after payment. Custom-formulated or specialty products may take longer due to required review or compounding.
Shipping
We ship securely and discreetly across the U.S. via trusted carriers. Delivery typically occurs within 3–7 business days. Tracking information is provided via email upon shipment.
Service Access
Access to digital programs, courses, or coaching sessions is delivered via email within 24–48 business hours of purchase.
3. Cancellation Policy
You may cancel your order within 12 hours of purchase for a full refund, provided the order has not yet been processed, shipped, or entered into fulfillment.
To cancel your order, please contact us within the 12-hour window:
Email: [email protected]
Phone: 561-866-3800
Cancellations requested after this window are not guaranteed and will be reviewed on a case-by-case basis.
4. Refund & Return Policy
All sales are final. Due to the sensitive and custom nature of our products, we do not accept returns or offer refunds once processing or shipping has begun.
Refunds will not be issued for:
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Peptides or other wellness products once processed or shipped
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Digital content once accessed
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Missed consultations or coaching calls without 24-hour notice
Exceptions may be made in the event of:
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A damaged or incorrect product
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Duplicate charges
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Subscription billing errors
Please report any issues within 48 hours of delivery by emailing [email protected] with your order number and details.
5. Dispute Resolution
If you have a concern, we encourage you to contact us first before initiating a chargeback with your bank. We are happy to resolve any legitimate issue directly and efficiently.
Unauthorized chargebacks on fulfilled orders will be disputed with all supporting documentation provided to our payment processor.
Contact Us
Peptides First
Email: [email protected]
Phone: 561-866-3800
Business Hours: Monday–Friday, 9 AM – 5 PM EST
Thank you for choosing Peptides First. We are committed to helping you feel your best with science-backed products and exceptional service.