Returns & Refund Policy
Peptides First is committed to providing high-quality telemedicine services and peptide products. This policy outlines our refund and return procedures.
- Product Safety: Peptides are potent substances. To ensure product integrity and patient safety, returns of peptide products are strictly prohibited.
- Product Defects: In the unlikely event of a damaged or defective product, Peptides First will replace the product at no additional cost. To initiate a replacement, please contact our customer support within [number] days of receiving the product.
Incorrect or Unauthorized Orders
- Order Cancellation: If you discover an error in your order before it has shipped, please contact our customer support immediately to request a cancellation. We will do our best to accommodate your request.
- Unauthorized Orders: If you believe your order was placed without your authorization, please contact our customer support immediately to report the unauthorized transaction
Refunds
In the rare event of a refund for an unauthorized charge or other extenuating circumstances as determined by Peptides First, it will be processed using the original payment method. Please allow [number] business days for the refund to appear on your statement.
In the rare event of a refund for an unauthorized charge or other extenuating circumstances as determined by Peptides First, it will be processed using the original payment method. Please allow [number] business days for the refund to appear on your statement.
Patient Satisfaction and Customer Service
Peptides First is dedicated to providing exceptional customer service. We encourage patients to communicate any concerns or issues promptly. While refunds for telemedicine services are generally not provided, we value patient feedback and will work diligently to address any questions or problems.
Dispute Resolution
Peptides First is committed to fair and equitable resolution of disputes. If a dispute arises, we encourage patients to contact our customer support team to seek a resolution. We may offer alternative dispute resolution options, such as mediation or arbitration, as appropriate.
Contact Us
If you have questions or concerns about this policy, please contact our customer support at [email protected] or 5618663800
Governing Law
This policy shall be governed by and construed in accordance with the laws of the State of Florida.
General Provisions
This policy does not limit or exclude any rights you may have under applicable consumer protection laws. Peptides First reserves the right to modify this policy at any time without prior notice.
By using Peptides First services, you agree to the terms of this policy.